With all of the tech devices we have today, the cumbersome task of reaching out for IT help will eventually happen. Luckily, Blue Ridge Technology is here to relieve some of that IT-induced stress.
“We ensure our customers never dread reaching out for IT support,” says Office Manager Joel Hutcheson. “We pride ourselves in our empathy for our customers, and our willingness to go the extra mile in solving problems that they, or even we, may not have signed up for.”
Blue Ridge Technology hopes to expand its operations to more client-facing markets this year.
Check out our full Q&A with Joel below…
Tell us about your business and the role you play in it.
Blue Ridge Technology started out in 2009 as Calloway Computers, a one-person, computer repair operation. As the business and the success of our clients grew, we pivoted focus to Managed IT and Computer Repair Services for small to medium-sized businesses. We enjoy the impact giving our customers a secure and reliable IT infrastructure provides for their continued success. In an ever-evolving technological landscape; we maintain and teach best practices; follow and develop industry standards; and provide backup and security vigilance, for our customer’s peace of mind.
How did you get your idea or concept for the business? How did you decide on a name?
I had been involved with IT at a previous job and share the interest with family members. As I further developed my interest, I branched out to residential computer repair services, which grew into managing smaller companies’ IT needs.
What makes your business unique in its field?
We ensure our customers never dread reaching out for IT support. We pride ourselves in our empathy for our customers, and our willingness to go the extra mile in solving problems that they, or even we, may not have signed up for. Partnering together for mutual success.
How many employees do you have? And what qualities do you look for when hiring?
We have four employees currently. When we hire, we look for skill, but we also look for a willingness to learn. Being receptive to our client’s needs and putting them at ease is also extremely important.
Where do you see your business in the next year? The next five?
This year we are focusing on certifying for and adding customer markets that are more client-facing. Providing our services to businesses that need to manage their own client’s security. For example, the medical field, the legal field, or any other institution that handles client personal data.
Why did you decide to join the Chamber?
I felt like it would help my company grow by better connecting with my community and fellow entrepreneurs. In turn, it would also be nice if that allowed us to benefit others and to be a source of growth for Asheville as well.
What is your favorite part about doing business in the Asheville area?
The best part about operating in Asheville and Western North Carolina is the wide variety of people and businesses this area has to offer. Their adventures offer us many challenges and learning opportunities, and we view this as a welcome chance to grow right alongside our friends and neighbors.