Frequently Asked Questions
Registration/General Questions:
I need help with registration. Who do I call?
Register here. For assistance with registration, please contact support@idaph.net
What if I pre-registered for my company?
If you pre-registered through our Total Resource Campaign, we will provide you with a promo code to use when registering. We encourage you to have your participants register themselves – saves time and is much simpler for you!
Can you register the day of the event?
There will be no race-day registration.
Is there a Chamber Challenge shirt this year?
Complimentary race shirts are included with online registration (whether you sign up for in-person or virtual) through date April 17. After that date, limited sizes will be available for $10. We cannot guarantee shirts for any registrations after the t-shirt deadline on April 17th.
What if my shirt doesn’t fit?
If the shirt size you ordered doesn’t fit, the shirt may be exchanged AFTER the race by contacting Judi Willard, event coordinator, at jwillard@ashevillechamber.org. We cannot guarantee sizes for exchanges.
When do I pick up my race packet?
Packet pick-up for everyone (in-person and virtual registrations) is Drive-Thru, Thursday, May 5th, from 12 noon until 3:00 pm, in the Chamber parking lot. Please enter the lot from Montford Avenue and exit via Hill Street. Your packet will contain your race bib, your t-shirt, and promotional pieces or coupons from our vendors and sponsors.
Can I pick up all the packets for my company?
Yes, please do! You must notify the participants in your company that you’re picking up all the packets. Please contact Judi Willard at jwillard@ashevillechamber.org to provide the name and company name for who’s picking up. We will have the drive-thru pick-up streamlined for you!
Questions about In-person Race:
What COVID-19 guidelines are in place?
There will be no mass gathering at the start line. The rolling start will include multiple, limited waves which participants will choose during registration. Maintaining a social distance of 6 ft from others is also helpful.
Will everyone in a specific start-time wave start together?
When you arrive at the event, proceed to the start line. We will encourage everyone to go ahead and start immediately. There will be no gatherings of people at the start line. Your race time begins when you cross the start line.
I signed up for a specific time for my wave, what if I can’t get there by that time?
Don’t sweat it! You can start when you arrive.
What if I registered for the in-person race, but have to switch to virtual?
You can transfer your in-person registration to a virtual registration for free at any point before 4:00 PM on the day of the event.
Where should I park on race day?
We strongly encourage carpooling with others if you can. Please use the city parking garages available downtown and walk to the Chamber. The Chamber lot will be closed, and nearby schools will still be in session; these lots are not available for parking. If you have someone dropping you off or picking you up after the race, please plan to connect with them down Montford, away from the course.
What do I do with my race number (bib)?
Your bib with your race number should be pinned to the front of your shirt. It contains the timing chip. The label at the bottom of the bib also includes your emergency contact person’s name and phone number.
What happens if it rains?
We get wet! The race takes place rain or shine. In the event of extreme weather conditions, the race will be delayed until the storm blows over, or called off.
Is water available on the course?
Yes! There will be two water stations where participants can easily grab a small bottle and keep moving!
Are strollers allowed?
Yes, strollers are allowed. Please be courteous to other race participants along more narrow sections of the race route to allow faster runners to pass you easily.
Can I bring my dog?
No. While we love pets, we ask that you leave them at home.
Is there somewhere I can put my keys and water bottle while I run the course?
The Chamber cannot be responsible for any personal belongings while you’re participating in the race.
What do I need to bring?
Bring your photo I.D. if you plan to drink beer. Highland Beer will be available to all participants over 21. Your race bib has your one free beer coupon. Please be prepared to show I.D. and get a wristband before approaching the beer stations.
Bring cash or credit card if you want to buy additional beer tickets or t-shirts (if available).
What awards are given out?
The awards ceremony will take place at the start line at 5:45 PM. Top finishers in each age category (and overall) will be recognized.
Questions about Virtual Race:
How is the virtual race different from the in-person event?
If you sign up to participate virtually, you can run/walk a 5k course of your choice, at any time, and as many times as you want! You’ll be given a link to report your time, and if you run again with a better finish time, you can edit your time online – as many times as you’d like until the deadline of 12 midnight on Sunday, May 8th.
Do virtual participants get a shirt?
Yes! You must come to the drive-thru packet pickup between 12 noon and 3 pm on May 5th. If you cannot come during that time, you may pick up your shirt and goody bag from the Asheville Shop (Visitor Center gift shop) between 8:30 am and 5:00 pm Monday-Friday beginning May 9th.
