Opened in 2025, Big Air Asheville is a 40,000-sq.-ft. trampoline park and family entertainment center that provides nonstop fun for the whole family. Amusements include wall-to-wall trampolines, climbing walls, a ninja warrior course, full-court basketball and virtual reality games. They also have a street team that regularly attends local events to connect with families and help bring fun, active experiences beyond their walls.
We spoke with Co-Owner Amanda Shoemake about their team’s approach to helping the community, providing seemingly endless entertainment and creating experiences that all family members will love.
What is your company’s relationship with the community?
At Big Air Asheville, being part of the community isn’t just something we say — it’s a core part of who we are. As a locally owned and operated business, we are deeply invested in supporting the families, schools and organizations that make Western North Carolina such a special place to live.
We actively partner with local schools, churches, and nonprofit organizations through spirit nights, fundraising events, and community outreach programs. Our street team regularly attends local events to connect with families and help bring fun, active experiences beyond our walls. We also provide group discounts, donations and special pricing opportunities to support causes that matter to our community.
We take pride in creating a safe, welcoming space where families can gather, kids can stay active and parents can relax and connect.
“Ultimately, we want every visit to be an experience that brings people together and keeps them coming back.”
What experiences do you strive to create for your customers?
We want every guest to feel welcomed, engaged, and excited to be here.
We focus on delivering an environment that blends active play with connection — where families can spend quality time together, kids can challenge themselves and build confidence and groups can celebrate special moments. From everyday visits to birthday parties, school outings and community events, our goal is to make each experience easy, enjoyable and stress-free.
We also place a strong emphasis on cleanliness, safety and customer service, ensuring that guests feel comfortable and cared for from the moment they walk through our doors.
Ultimately, we want every visit to be an experience that brings people together and keeps them coming back.
What’s been your company’s most innovative idea?
One of our most innovative ideas has been creating a truly one-of-a-kind attraction mix that goes beyond the traditional trampoline park experience, especially with the addition of our mechanical black bear. It reflects the spirit of Western North Carolina and has quickly become a favorite for both kids and adults.
More broadly, our innovation comes from intentionally designing a space that appeals to all ages — not just kids. From high-energy attractions like ninja courses and trampolines to virtual reality experiences and a full-service café offering craft beer and wine, we’ve created an environment where the whole family can enjoy their time in different ways, all under one roof. And we’re always looking for ways to evolve and stay fresh, whether that’s introducing new programs like Cosmic Night, enhancing our party and group offerings or finding creative ways to connect with the community.
“Our vision at Big Air Asheville is to be the go-to destination for family entertainment in our community.”
What is your company vision? How do you reflect it in daily work?
Our vision at Big Air Asheville is to be the go-to destination for family entertainment in our community — where people of all ages can come together to have fun, stay active and create lasting memories in a safe and welcoming environment.
We also stay deeply connected to our community by supporting local schools, organizations and events, ensuring that what we build isn’t just a business but a place that truly belongs to the families we serve.
Consistency is key. Whether it’s a first-time visitor or a returning family, every guest should have a great experience from start to finish. That means paying attention to the small details, being proactive and always looking for ways to go above and beyond.