Percepta is a global customer service company that was founded in 2000 as a joint venture between Ford Motor Company and TTEC Holdings, Inc.
Percepta specializes in creating customer loyalty for clients across the globe, including luxury brand automotive companies. We just celebrated our second year in Asheville with our 24/7/365 customer contact center!
Percepta’s company culture is grounded on our four values:
Percepta delivers a frictionless customer experience across every touchpoint.
Our Customer Relationship Centers (CRCs) are dedicated to managing customer inquiries and concerns across multiple channels, in multiple languages, until a resolution has been achieved.
Within about a two week period in March, the entire global company worked with our clients and was able to successfully transition everyone of our contact center staff to work-from-home. The transition has continued to be successful for our clients and their customers. We learned that we are very agile and, when we put our clients and their customers first, as well as protecting employment for our staff, we are able to do the impossible.
Percepta is a growing company with many opportunities here in Asheville! The leadership team in Asheville is committed to supporting and empowering our team to deliver excellence, day in, day out. Like we mentioned above, we’re going to be hiring through the end of the year. We’re proud to offer our employees paid training, a family-friendly environment with creative, theme-based events, and many opportunities to give back to the Asheville community in which they live and work. We also offer career growth and learning opportunities, along with competitive pay, medical and vacation benefits.