Epsilon, Inc., a technology services provider located in Western North Carolina, saw impacts due the recent “polar vortex” that hammered the east coast of the United States with sub-zero temperatures. A burst pipe at the facility that houses their data center caused the primary and secondary cooling units to freeze overnight and shut down. This in turn caused the temperature in the data center to rise and the hardware inside to begin to overheat, testing the effectiveness of Epsilon’s patent- pending Secure Application Virtualized Environment (SAVE) hybrid cloud technology.
With the help of the continuous monitoring and alerting technology that Epsilon utilizes on its customers’ networks as a part of SAVE, Epsilon’s Solution Center technicians were immediately alerted of the issue and were dispatched to the facility and found that temperatures were reaching a critical point. They began to manually shut down the servers that host SAVE and notified their customer base of the shutdown as the cooling system was repaired.