Inside Smartstop Self Storage’s Grassroots Approach to Business

December 10, 2019

District Manager Christopher Hickok shares how Smartstop Self Storage keeps business rooted in local community.

Hi Christopher. Can you tell us a little bit about your business?
Smartstop Self Storage is hands down, the smarter way to store. We have 12 locations in Asheville and 2 locations in Hendersonville, which makes up a little over 10% of our portfolio. Our units include outside, drive-up, climate controlled and non-climate controlled options, as well as indoor units with option for climate control. We also have covered and uncovered parking available to store vehicles either short or long term. Because we have so many locations concentrated here in WNC, we have the ability to meet just about any storage need, either business or personal!

How many employees do you have? And what qualities do you look for when hiring?
We employ approximately 30 managers in the area and offer competitive wages along with generous benefit packages. We always look for energetic people that have a passion for great customer service! The ability to develop personal customer relationships sets us apart from the competition. Our managers take the guesswork out the rental process and are experts in their field.

Where do you see your business in the next year? The next five?
We would like to continue to grow our presence in WNC and continue to build a positive reputation with local residences and neighbors.

What is your favorite part about doing business in the Asheville area?
We love Asheville! There are 138 Smartstop facilities in the U.S. and Canada, but WNC is the area with our highest concentration of facilities. So, what happens here is critical to the health of the whole organization. Our employees and District Managers are locals, which means that they understand the importance of developing the unique grassroots relationships it takes to thrive here.

What else would you like to share about your business?
We are open for business! Come on by for First Month Free Specials or check us out at!