Donna’s Book: 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression.
Donna Cutting, CSP is the founder and CEO (Chief Experience Officer) of Red Carpet Learning Systems, Inc. She leads a team of experts who provide tools and training to help leaders engage their people to deliver world class customer service. She’s the author of two books including “501 Ways to Roll Out the Red Carpet for Your Customers: Easy to Implement Ideas to Inspire Loyalty, Get New Customers, and Leave Lasting Impressions” (Career Press 2015) and “The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Services.” For almost two decades, Cutting has been delighting audiences with her high energy, fun-filled speaking style mixed with actionable ideas that can be implemented immediately. An active member of the National Speaker Assocation, she is a Certified Speaking Professional (CSP), a designation held by less than 10% of professional speakers worldwide. Her experience as a stage actress lends itself to her theatrical speaking style.
Meridith’s Book: Own It: Redefining Responsibility. The Story of Power, Freedom and Purpose.
“Own It: Redefining Responsibility” provides new and innovative solutions to one of today’s most pressing challenges – employee engagement. Top leaders share their strategies and secrets for how to gain competitive advantage by attracting, developing and retaining top talent; and successful employees shares their ideas for how to get above the white noise and become the employee companies strive to keep.
Meridith Elliott Powell is an award-winning business speaker, who motivates her audiences to think big, get active and take action! With a background that includes corporate leadership positions in banking, finance and healthcare, Meridith has that cutting-edge message, and truly unique approach to the challenges of business growth, employee engagement and the client experience. Meridith helps leaders and organizations create ownership at every level in order to increase profits at every turn.
Known in the industry as a triple-threat, Meridith delivers powerful content, with a lot of energy and a hint of fun, leaving her audiences with a plan of action that ensures they get results and return on investment!
Meridith is the host of the Secrets to Success Podcast on the award-winning, international Ambitious Entrepreneur podcast network and is a columnist for several publications, and has been featured in several others including Real Business, American Banker, Investment News, Insurance Today, and American Management. Her innovative webinar series The Client Connection is heard monthly through the BrightTalk Channel and hosts leading experts in the field of business relationships and client service.